Terms and Conditions for Man And Van Kensington

These Terms and Conditions set out the basis on which Man And Van Kensington provides moving, delivery, collection, and related transport services to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to these terms. They are designed to create a clear, fair, and professional agreement between the parties. Throughout this document, references to the Company, we, or us mean the service provider, and references to you or the customer mean the person booking the service or any person acting on their behalf.

These terms apply to all bookings for a man and van service, including single-item transport, household removals, business moves, furniture delivery, and similar jobs. They also apply to any additional labour, packing support, loading, unloading, or waiting time agreed as part of the service. If any separate written agreement is made, that agreement will apply alongside these terms, unless it expressly states otherwise. In the event of any conflict, the written agreement shall take priority only to the extent of that conflict.

We reserve the right to update or amend these Terms and Conditions from time to time. The version in force at the time your booking is accepted will usually apply to your service, unless a later variation is agreed in writing. Customers are encouraged to review the terms carefully before confirming a booking, as they contain important information about charges, cancellation rights, responsibilities, and limitations of liability. Continued use of our Man and Van Kensington service will be taken as acceptance of the applicable terms.

Booking Process

A booking for Man and Van Kensington may be made by phone, email, online form, or any other method we make available. When requesting a quote, the customer must provide accurate and complete information, including the pickup and delivery addresses, access conditions, item descriptions, preferred dates, floor levels, parking restrictions, and any special handling requirements. The quotation provided is based on the information supplied and may be adjusted if the actual service differs from the details initially given.

A booking is not confirmed until we have issued acceptance, verbally or in writing, and any required deposit or prepayment has been received. We may decline a booking at our discretion if the service requested is outside our available capacity, if the information provided is incomplete or misleading, or if the job would create a safety, legal, or operational issue. Any estimated arrival time is approximate only and may be affected by traffic, weather, delays from previous jobs, access problems, or circumstances beyond our control.

Customers must ensure that the premises, access routes, and items to be moved are ready at the agreed time. This includes arranging parking where necessary, ensuring keys or access codes are available, and confirming that items can be safely handled by the agreed team and vehicle. If the customer requires a specific number of movers, specialist equipment, dismantling, reassembly, or additional vehicles, these requirements must be disclosed in advance. Failure to do so may result in extra charges or an inability to complete the work as originally planned.

Payments and Charges

All charges for Man and Van Kensington will be based on the quotation, agreed hourly rate, fixed fee, or other pricing structure confirmed at the time of booking. Unless stated otherwise, prices may include labour, fuel, vehicle use, and standard equipment, but they may exclude congestion charges, tolls, parking fees, ULEZ or low-emission zone charges, additional waiting time, handling of unusually heavy or awkward items, stairs, long carry distances, or materials required for packing or protection. Any such extras will be communicated where reasonably possible.

Payment is due in accordance with the method and timing agreed when the booking is confirmed. We may require a deposit to secure the date, with the balance payable on completion of the service or before unloading, depending on the job type and risk profile. We accept payment by bank transfer, card, or other approved methods. Cash may be accepted only if agreed in advance. If payment is not made when due, we may pause or refuse to complete the service, and we may charge reasonable costs associated with recovery of overdue amounts.

The customer is responsible for ensuring that any person paying on their behalf has authority to do so. If the actual service time exceeds the agreed estimate because of delays caused by the customer, access issues, inaccurate information, or extra items not listed in the original booking, additional charges may apply at the rate notified at the time of booking or at our standard current rate. We will always aim to keep additional costs fair and proportionate, and we will explain the reason for any adjustment where practical.

Cancellations, Rescheduling, and Waiting Time

Customers may cancel or reschedule a booking for the Man and Van Kensington service by notifying us as soon as possible. Where a deposit has been paid, refund entitlement will depend on the notice period given and any losses already incurred. Cancellations made with sufficient notice may qualify for a full or partial refund, less any non-recoverable costs. If cancellation occurs at short notice, especially once a vehicle has been dispatched or staff allocated, we may retain part or all of the deposit to cover lost time, administration, and travel expenses.

We may also cancel or reschedule a booking if circumstances make it impracticable or unsafe to perform the service, including vehicle breakdown, severe weather, staff unavailability, legal restrictions, or where the customer has failed to provide essential information or access. In such cases, we will use reasonable efforts to offer an alternative time. Our liability for cancellation in these circumstances will be limited to refunding any amounts paid for the affected service, unless the law requires otherwise.

If our team arrives at the agreed time and cannot start work because access is unavailable, instructions are incomplete, the property is not ready, or the customer is absent, waiting charges may apply. We may also treat the job as cancelled if we are unable to gain access within a reasonable period. Where the customer delays unloading or collection, or asks us to wait beyond the agreed allowance, extra charges may be applied. Clear communication and timely preparation are therefore essential to avoid unnecessary delay and expense.

Customer Responsibilities

The customer must ensure that all goods presented for transport are properly packed, labelled where necessary, and suitable for a man and van operation. Fragile items, valuables, antiques, artwork, electronics, and items containing liquids or hazardous substances should be identified in advance and, where appropriate, specially protected. Unless we expressly agree otherwise, we are not responsible for the adequacy of packing supplied by the customer. Items that are unstable, leaking, dangerous, or illegally held may be refused.

The customer must not ask our team to carry prohibited goods, including illegal substances, unlicensed weapons, fireworks, explosives, contaminated materials, or any item that cannot lawfully be transported. The customer is also responsible for ensuring that the goods are owned by them or that they have the right to authorise their movement. If a third party later disputes ownership or access, the customer will be responsible for any resulting loss, delay, or claim, unless caused by our negligence.

Where a move involves dismantling, reassembly, or disconnecting appliances, the customer must confirm in advance whether such work is required and whether it should be undertaken by qualified persons. Unless expressly agreed, we do not provide electrical, plumbing, gas, or specialist installation services. We are not responsible for pre-existing faults, hidden defects, or damage resulting from items that are already unstable, improperly assembled, or unsuitable for transport.

Liability and Insurance

We will take reasonable care when handling your belongings and performing the services agreed under the Man and Van Kensington contract. However, except where prohibited by law, our liability is limited to direct loss or damage caused by our negligence. We do not accept responsibility for indirect or consequential losses, including loss of profit, missed deadlines, inconvenience, emotional distress, or loss arising from delay, unless such liability cannot lawfully be excluded.

Customers should inspect their items and report any visible damage or shortage as soon as reasonably possible after delivery. Any claim for loss or damage should be supported by photographs, descriptions, and evidence of value where available. If a problem is not raised promptly, it may be more difficult to investigate fairly. Our obligation may be limited to repair, replacement, or compensation up to the proven value of the affected item, subject to any applicable insurance policy and the maximum limits permitted by law.

We are not liable for damage caused by events beyond our reasonable control, including road accidents not attributable to our fault, adverse weather, traffic incidents, acts of third parties, strikes, civil disruption, or emergency restrictions. We are also not liable for damage resulting from pre-existing weakness, inadequate packing by the customer, normal wear and tear, or the movement of items that were already damaged or unstable. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any matter that cannot legally be excluded.

Waste Regulations and Disposal

If our Man and Van Kensington service includes disposal, clearance, or removal of unwanted items, the customer must ensure that the waste is accurately described and lawfully presented for collection. We operate in accordance with applicable UK waste legislation, including duties relating to lawful transfer, classification, and disposal. The customer must not request disposal of hazardous, clinical, or controlled waste unless we have expressly agreed in writing and all legal requirements can be met. Certain items may require specialist handling, separate licensing, or refusal.

Where waste is collected, we may ask the customer to confirm ownership, describe the contents, and identify any items that should not be taken. We may refuse collection of any material that could create a legal, environmental, or health and safety risk. The customer agrees to provide truthful information about the waste and to cooperate with any reasonable checks necessary to ensure compliance with the law. If the customer misdescribes items or conceals prohibited waste, they may be responsible for any resulting penalties, costs, or claims.

All waste removed by us will be transported and disposed of using lawful methods and approved facilities, where required. Customers should not assume that placing items aside for collection transfers responsibility unless the collection has actually been agreed and completed. If waste is left on site after a service due to refusal, incomplete information, or legal restriction, the customer must arrange lawful disposal promptly. We accept no responsibility for waste left behind where collection was not lawfully or practically possible.

Force Majeure, Termination, and General Terms

The Company will not be in breach of contract for any delay or failure to perform caused by events outside our reasonable control, including extreme weather, fire, flood, traffic disruption, road closure, industrial action, accidents, pandemics, or governmental action. In such circumstances, we may suspend the service, adjust the timing, or cancel the booking if continuing would be unsafe or impractical. Any prepaid sums will be dealt with fairly, taking into account work already carried out and costs already incurred.

We may terminate or suspend a booking immediately if the customer acts abusively, requests unlawful conduct, provides false information, fails to pay, or creates an unsafe working environment. If termination occurs because of the customer’s conduct, any amount already paid may be retained to the extent necessary to cover our reasonable losses and costs. The customer remains responsible for ensuring that the service area is safe, accessible, and free from hazards that could put staff, property, or the public at risk.

These Terms and Conditions constitute the entire agreement between the parties concerning the services provided, unless a separate written contract states otherwise. If any part of these terms is found unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. A failure by us to enforce any right or remedy on one occasion does not mean that we waive that right for future occasions. Headings are included for convenience only and do not affect interpretation.

Governing Law

The contract between the customer and Man And Van Kensington is governed by the laws of England and Wales. Any dispute, claim, or matter arising out of or in connection with these Terms and Conditions, the booking, or the service provided shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer protection rules provide otherwise. These terms are intended to comply with applicable UK law and to be interpreted in a manner that is fair, reasonable, and consistent with statutory rights.

Nothing in these Terms and Conditions affects the customer’s statutory rights under UK consumer law. If you book a Man and Van Kensington service on behalf of another person, you confirm that you are authorised to do so and that you will ensure they are aware of and comply with these terms. By proceeding with a booking, you acknowledge that you have read, understood, and agreed to be bound by the conditions set out above.