Privacy Policy

Man and Van Kensington Privacy Policy

This Privacy Policy explains how Man and Van Kensington collects, uses, stores and protects personal data relating to customers and prospective customers in the Kensington area. It is intended to comply with the UK General Data Protection Regulation and related data protection laws. By using our services, arranging a quotation or contacting us, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Man and Van Kensington customers, prospective customers and website users located in the Kensington area who engage with our services, including removals, man and van services, and any associated support or enquiries. It covers all personal data processed in connection with providing our services, managing our business, and communicating with you.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us. The categories of data we may collect include:

Identification and contact details, such as your name, title, service address, collection and delivery addresses, and preferred contact details.

Booking and service information, such as details of the services you request, dates and times of moves or deliveries, property access information, and any relevant notes you provide about your items or premises.

Communication data, such as the content of your messages, enquiries and complaints, along with the date, time and method of contact.

Payment and billing information, such as the amount charged, payment method and billing address. We do not store full payment card details; these are processed by secure payment processors.

Technical data, such as limited information about how you access our website or online forms, including the type of device and basic usage statistics, where this is necessary for website security or performance.

How We Collect Your Data

We collect personal data directly from you when you contact us to request a quote, make a booking, ask a question, provide feedback, or otherwise communicate with us. This may occur by telephone, online forms, or other communication channels you choose to use.

We may also receive personal data from third parties when they arrange services on your behalf, such as another household member, a business, or a relocation coordinator. In such cases, they are responsible for ensuring that you are informed about this Privacy Policy.

Lawful Basis for Processing

We only process your personal data where we have a valid legal basis under the UK GDPR. Depending on the circumstances, we rely on the following lawful bases:

Performance of a contract: We process personal data when it is necessary to provide our services, take steps at your request before entering into a contract, manage bookings, and fulfil our contractual obligations.

Legitimate interests: We process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing our relationship with you, improving our services, and ensuring the security of our operations.

Legal obligations: We may process personal data to comply with legal obligations, for example, accounting, taxation, and responding to requests from authorities where we are legally required to do so.

Consent: In limited circumstances, we may rely on your consent, such as where you have asked to receive certain types of marketing or optional communications. You can withdraw your consent at any time by contacting us using the details provided in your service documents.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide quotations, confirm availability and manage your bookings.

To plan, deliver and manage man and van and removal services.

To communicate with you about your booking, changes, delays or follow-up matters.

To process payments and manage invoices, receipts and accounting records.

To handle enquiries, feedback, complaints and disputes.

To maintain and improve our services, including staff training and quality control.

To comply with legal and regulatory requirements that apply to our business.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy.

Service providers and data processors: We may use third party providers to help us operate our business, for example booking tools, payment processors, accounting service providers, and information technology support. These providers act as data processors and are only allowed to process your personal data on our documented instructions. They must protect your data and are not allowed to use it for their own purposes.

Professional advisers: We may share personal data with professional advisers such as accountants, auditors, or legal advisers where this is necessary for them to provide services to us.

Authorities and legal requirements: We may disclose personal data where required by law, regulation, or court order, or if necessary to establish, exercise or defend our legal rights.

Data Retention

We keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected and to meet our legal, accounting or reporting requirements.

In most cases, personal data associated with a booking will be retained for a period that allows us to manage our relationship with you, deal with any queries or disputes, and comply with legal retention obligations. After this period, we will either securely delete your data or anonymise it so that it can no longer be linked to you.

The exact retention period may vary depending on the type of data and applicable legal requirements, such as those relating to tax and business records.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect the personal data we hold from unauthorised access, loss, misuse or disclosure. These measures are designed to provide a level of security appropriate to the risk associated with the processing of your data.

Access to personal data is limited to those personnel and service providers who need it for the purposes described in this Privacy Policy and who are subject to confidentiality obligations.

International Transfers

Our primary operations are based in the United Kingdom. Where we use service providers located outside the United Kingdom who may process your personal data, we will take steps to ensure that appropriate safeguards are in place to protect your data in accordance with data protection laws. This may include using contracts that contain standard data protection clauses recognised by relevant authorities.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Man and Van Kensington customers and prospective customers in the Kensington area, subject to certain legal conditions and exemptions:

Right of access: You can request confirmation that we process your personal data and ask for a copy of the data we hold about you.

Right to rectification: You can ask us to correct or complete personal data that is inaccurate or incomplete.

Right to erasure: In certain circumstances, you can request the deletion of your personal data, for example where it is no longer needed for the purpose for which it was collected.

Right to restriction of processing: You can ask us to restrict the processing of your personal data in certain situations, such as while we investigate a concern about accuracy.

Right to data portability: In some cases, you can request that we provide your personal data in a structured, commonly used and machine readable format, or ask us to transmit it to another controller where technically feasible.

Right to object: You may object to our processing of your personal data where we rely on legitimate interests as our lawful basis. We will stop processing unless we have compelling legitimate grounds that override your interests or we need to continue for legal reasons.

Rights in relation to automated decision making: We do not carry out solely automated decision making that produces legal or similarly significant effects on you.

You can exercise your rights by contacting us using the details contained in your service documents or usual correspondence. We may need to confirm your identity before responding to your request.

Complaints

If you have concerns about how we handle your personal data, you can contact us using your usual communication channel so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.



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Company name: Man and Van Kensington Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 18 Roland Gardens
Postal code: SW7 3PH
City: London
Country: United Kingdom

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